Accessibility - Rivahcare

ACCESSIBILITY

Accessibility Statement

Commitment to Accessibility

At Rivah care Ltd, we are committed to ensuring accessibility for all individuals, including those with disabilities. We strive to provide an inclusive and accessible environment both online and in our care services.

Website Accessibility

We are continually working to enhance the accessibility of our website to ensure that everyone, regardless of their abilities, can access the information and services we offer. Our efforts include:

Adherence to Standards:

We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to the best of our ability.

User-Friendly Navigation:

Our website is designed to be easy to navigate using assistive technologies such as screen readers.

Text Alternatives:

We provide text alternatives for all non-text content to ensure it is accessible to people using screen readers.

Consistent Structure:

Our website content is structured logically and consistently, making it easier for users to find the information they need.

Keyboard Accessibility:

All website functionalities are accessible via keyboard navigation for those who cannot use a mouse.

Ongoing Efforts

Accessibility is an ongoing process, and we are continually seeking ways to improve. Our team regularly reviews our website and services to identify and address accessibility issues. We also welcome feedback from our users to help us enhance their experience.

Physical Accessibility

In addition to our online accessibility efforts, we are dedicated to making our physical locations accessible to all clients, caregivers, and visitors. Our facilities include:

 

Support Services: We provide assistive devices and support services upon request to accommodate specific needs.

Training and Awareness

Our staff receive ongoing training on accessibility best practices to ensure they are equipped to provide inclusive care and support. We aim to foster an environment of awareness and respect for the diverse needs of our clients.

 

Feedback and Contact Information

We value your feedback and are committed to addressing any accessibility barriers you may encounter. If you experience any difficulties accessing our website or services, or if you have suggestions for improvement, please contact us:

 

Email: enquiries@rivahcare.co.uk

Phone: +447311573373

Mailing Address: 4 Cornmill Crescent

Newcastle Upon Tyne

NE27 0ND

We will make every effort to respond promptly and address your concerns.

 

Continuous Improvement

We are dedicated to continuous improvement and will keep our accessibility efforts under regular review. Our goal is to ensure that all individuals, regardless of their abilities, can fully engage with our services and resources.

By using our website and services, you acknowledge and agree to our accessibility efforts and policies. Thank you for helping us create a more accessible and inclusive environment.

We are a family run business providing world class domiciliary care services and outreach support services around Northeast

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Rivahcare
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Privacy Overview

Privacy Policy, Cookie Usage & Terms of Use

This privacy policy sets out how Rivah care uses and protects any information that you give when you use this website.

Privacy Policy
This privacy policy applies between you, the User of this Website and Rivah care, the owner and provider of this Website. Rivah care Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.
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Definitions and interpretation
1. In this privacy policy, the following definitions are used:
Data – collectively all information that you submit to Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;
Cookies – a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Rivah care Ltd, or us – Rivah care Ltd, a company incorporated in England and Wales with registered number 14830118 whose registered office is at 4 Cornmill Crescent, Newcastle Upon Tyne, NE27 0ND.
UK and EU Cookie Law – the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.
User or you – any third party that accesses the Website and is not either
employed by Rivah care Ltd and acting in the course of their employment or
(ii) engaged as a consultant or otherwise providing services to Rivah care Ltd and accessing the website in connection with the provision of such services and website – the website that you are currently using rivahcare.co.uk and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. In this privacy policy, unless the context requires a different interpretation:
a. The singular includes the plural and vice versa;
b. References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. “Including” is understood to mean “including without limitation”;
e. Reference to any statutory provision includes any modification or amendment of it;
f. The headings and sub-headings do not form part of this privacy policy.
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Scope of this privacy policy
3. This privacy policy applies only to the actions of Rivah careLtd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
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Data collected
4. We may collect the following Data, which includes personal Data, from you:
a). Name;
b). Date of Birth;
c). Gender;
d). Contact Information such as email addresses and telephone numbers;
e). Demographic information such as postcode, preferences and interests;
f). IP address (automatically collected);
g). Web browser type and version (automatically collected);
h). Operating system (automatically collected);
i). A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected); in each case, in accordance with this privacy policy.
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Our use of Data
5. For purposes of the Data Protection Act 1998, Rivah care Ltd is the “data controller”.
6. We will retain any Data you submit for 12 months.
7. Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.
8. All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping.
b. improvement of our products / services.
c. transmission by email of promotional materials that may be of interest to you.
d. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the website
in each case, in accordance with this privacy policy.
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Third party websites and services
10. Rivah care Ltd may from time to time employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal Data provided by Users of this Website.
11. Any Data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties will be processed within the terms of this privacy policy and in accordance with the Data Protection Act 1998.
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Links to other websites
12. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
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Changes of business ownership and control
13. Rivah care Ltd may from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Rivah care Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
14. We may also disclose Data to a prospective purchaser of our business or any part of it.
15. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Controlling use of your Data
16. Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
17. use of Data for direct marketing purposes; and
18. sharing Data with third parties.
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Functionality of the Website
19. To use all features and functions available on the Website, you may be required to submit certain Data.
20. You may restrict your internet browser’s use of Cookies. For more information see the clause below (Cookies).
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Accessing your own Data
21. You have the right to ask for a copy of any of your personal data held by Rivah Care Ltd (where such Data is held) on payment of a small fee, which will not exceed £10.
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Security
22. Data security is of great importance to Rivah Care Ltd and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
23. If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
24. We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

Cookies

  1. This Website may place and access certain Cookies on your computer. Rivah care Ltd uses Cookies to improve your experience of using the Website and to improve our range of services. Rivah care Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
  2. All cookies used by this website are used in accordance with current UK and EU Cookie Law.
  3. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Rivah care Ltd to provide a better experience and service to you. You may if you wish, deny consent to the placing of Cookies, however certain features of the Website may not function fully or as intended.
  4. This Website may place the following Cookies:

Type of Cookies

Strictly necessary cookies – These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies – They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies – These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
29. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept cookies, but this can be changed. For further details please consult the help menu in your internet browser.

  1. You can choose to delete cookies at any time, however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
  2. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

General

  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

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Changes to this privacy policy

  1. Rivah care Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Rivah care Ltd by email at enquiries@rivahcare.co.uk

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​Updated: 6th of May, 2024.